CORONA VIRUS (COVID-19) UPDATE

CyberPowerPC's actions in response to COVID-19.

An overview of actions CyberPowerPC has taken to reduce the spread of the coronavirus while continuing to serve our customers.

CyberPowerPC is closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness and the thousands more are indirectly dealing with the effects on their work, school and communities. Here are some of the ways CyberPowerPC is trying to reduce the impact of the virus on your shopping experience as well as what you might expect from your service during this difficult time.

Serving our customers

As an essential business as defined by the Safer at Home mandate article 13, CyberPowerPC is required to and will continue to manufacture and produce products during this time to ensure that people can get the products they need, especially at a time when the immediate need for home computing is so prevalent.

As COVID-19 has spread, we've recently seen an increase in people shopping online. In the short term, this will have an impact on how we serve our customers. In particular, some orders may be backordered due to the constraint on components and logistic challenges. We can assure you that efforts are being made to ensure their timely arrival however additional screen and port checks to ensure their safety will cause inevitable delays in receiving them.

For those system in production already and not on back order, you will also notice delivery promises that are longer than usual. Our production staff is working around the clock to ensure you receive your products as quickly as possible but our staff is also taking extra safety precautions that may impact the production time of your orders so please keep this in mind.

To protect customers and our employees, we've enhanced our daily cleaning procedures and are implementing additional safely precautions around the production area such as regular hand sanitization and face mask during production and assembly of your computers. We've also prepare measures to create a relatively safe social distancing environment for our employees. We will continue to educate employees on CDC guidelines for maintaining healthy habits, and are offering flexibility for employees who need to stay home, plus paid time off for those who are diagnosed with the virus.

Please note that while employees work from home, those who are continuing to support customers via customer service, technical support or sales may not have immediate access to real-time information that can only be determined at our offices and thus you may expect some minor delays in retrieving accurate information about your orders, repair or RMA status.

Caring for our employees

In light of ongoing COVID-19 developments, we now recommend that all employees who work in a role that can be done from home, to do so starting March 16th 2020 through the end of March or until such time the order has been lifted and returning to work is deemed safe.

Every team is different and not all jobs are conducive to working from home. Employees whose work requires their physical presence at CyberPowerPC offices are asked to take extra precautions to limit and reduce the spread of the virus by social distancing. This includes newly designated eating areas with minimum distances between seats, hand sanitizers located throughout the office and production floor, and face mask for those handing products directly. Our assembly and production lines have by their very nature been over 6 feet apart so they continue to be a safe working environment during this situation.

All CyberPowerPC employees, if diagnosed with COVID-19 or placed into quarantine will receive up to two weeks of pay. This additional pay while away from work is to ensure employees have the time they need to return to good health without the worry of lost income. This is in addition to unlimited unpaid time off for all hourly employees through the end of March. As of March 23, 2020 no CyberPowerPC employees have been diagnosed with COVID-19.

Warranty & Return Policy

In light of the recent Corona Virus (COVID-19) pandemic that has affected many in the US and worldwide, we've updated our warranty and return policy to assist our customers and provide adequate time to process any warranty repair and/or returns. We value our customers deeply and hope that everyone stays safe during these uncertain times.

Updated Warranty and Return Dates:

Systems invoiced from March 1st to April 30th, 2020 will have an extended return period through May 30th, 2020.

Customers with a system warranty expiring from March 1st to May 30th will have an updated warranty expiration date of May 30th, 2020. This update does not affect the three-year labor warranty we include with our systems.