CyberPowerPC Drivers & Downloads website allows you to download device drivers, firmware and some software applications for your CyberPowerPC desktop PCs, notebooks, mobile devices, printers, monitors, projectors, servers, storage & networking devices etc.

CyberPowerPC recommends that you download the device drivers for your CyberPowerPC PC, printer, accessories and other CyberPowerPC devices from CyberPowerPC Drivers & Downloads website.

General Information

What is a device driver?

A driver is a small but essential piece of software written for a specific operating system like Microsoft Windows 10. The operating system uses the driver to communicate with a hardware device such as a printer, video card, sound card, network adapters, etc. Microsoft Windows operating systems includes drivers for most devices, however, device-specific drivers may need to be downloaded and installed from the manufacturer's website.

Without drivers, the devices that you connect to your PC would not work properly. Manufacturers develop drivers so that the operating system on your CyberPowerPC PC can work with your installed devices and applications.

Why do I have to update device drivers?

Manufacturers of components and accessories release updated device drivers frequently to ensure that component and accessory has the latest security patches, fixes, and functionality available.

When you update the device drivers, you are taking a preventive measure to protect your PC and make sure your hardware and devices work properly.

When do I update device drivers?

Device drivers should be updated when you have reinstalled the operating system using either CD, DVD or a USB key or when you are facing any issues like Wi-Fi or other network issues, video (GPU) issues or audio (sound) issues etc.

We also recommended that you install or update the device drivers if you have performed a complete reinstallation of windows or a restoration from a previous backup. This will ensure that you have the latest device drivers installed on your PC and ensure that the devices function optimally.

However, if your PC is working fine and the driver is not listed as an Urgent or Recommended download, there may be no reason to update. Updating drivers unnecessarily can and in some rare cases, create new problems. Review the criticality information listed on the driver download page for more information.

Installing or updating the device drivers may help with:

• Increased system performance
• Patch security risks
• Expanded compatibility
• To fix problems
• Include additional features

Where do I find drivers for my PC components and other connected devices?

CyberPowerPC components and accessories have their own product support page where you will find available device drivers. You can find them all on the CyberPowerPC Drivers & Downloads website. Since most components are not manufactured by CyberPowerPC you will need to look for the device drivers on the manufacturer's website.

What is the Windows Device Manager?

Device Manager is a control panel applet in the Microsoft Windows operating system. It allows users to view and control the status of hardware attached to the PC. Device manager is also an important troubleshooting tool which can help you troubleshoot issues with hardware devices. It displays all the hardware devices installed in your PC and allows you to manage the device drivers, view devices which are not functioning and disable specific devices (if required).

In device manager, for each device you can:

1. Install the device driver.
2. Enable or disable the hardware device.
3. Check to see if the hardware device is working properly.
4. View the technical properties of the hardware device.

By default, the device manager displays a list of the installed hardware devices which are sorted by category. You can expand these categories to view which specific hardware component is installed in your PC.

Manage device drivers

A device’s properties window contains information and settings that are specific to that type of hardware. The settings that matter most for troubleshooting are the device driver settings. After right-clicking a device, select Properties and click the Driver tab. You will find information about the currently installed driver.

• Driver Details: View details about the exact location of the driver files being used by the device on your PC.
• Update Driver: Install an updated driver. Windows allows you to search online for an updated driver or manually choose a driver that has been downloaded to your PC, just as you can when installing devices normally. Searching for an updated driver may help if the driver is old and outdated. If you want to manually choose a custom, downloaded driver for a device, you can do it from here.
• Roll Back Driver: Revert to the driver the device was previously using. If you have updated the driver to a new version and the hardware is not working quite right, you should consider downgrading the driver to the previous version. You may download the old driver and manually install it, but this button provides a quick way to downgrade your driver to the previous version. If this button is grayed out, the driver has not been updated, so there is no previous driver to roll back to.
• Disable: Disable the device, preventing it from working in Windows until you re-enable it.
• Uninstall: Uninstall the drivers associated with the device from your PC. Note that this may not remove all driver files, uninstall the device drivers from Programs and Features (previously known as Add/Remove Programs) in the Windows Control Panel. Once the device driver has been uninstalled, ensure to reboot your PC.

How-To's

How do I download and install device drivers?

1. Identify your CyberPowerPC product components
   • Refer to your original invoice or online order confirmation to identify the specific component you are interested in.
   • Access Windows Device Manager to list all components and identify the specific component you are interested in.
2. Browse to CyberPowerPC Drivers & Downloads website.
   • Search alphabetically for that specific component's manufacturer's brand name and Click on the brand name to visit the manufacturer's support website.
3. Once at the manufacturer's support website, you'll need to search for your specific component.
   • Options for finding drivers for your specific component or accessory can vary between manufacturers so you'll need to either search by model number or product name to find the specific component or accessory.
   • Drivers may be offered in various version so you'll need to pick the latest update or the specific version you are looking for.
4. Click the Download next to the device driver of your choice and save the file.
   You may have to click View More to see more drivers.
5. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
6. Double-click on the .exe device driver installation file and follow the on-screen instructions to complete the installation process.
   Some device drivers may require you to reboot the PC to complete the installation process.

How do I download device drivers if my PC is not working?

You may use any working PC to download the device drivers from CyberPowerPC Drivers & Downloads website.

Once the necessary device drivers are downloaded, you can save the downloaded files to an external USB key, USB hard disk drive or even copy the files to a CD/DVD.

You can also use original drivers included on CDs with your computer to reset the drivers on your computer to get it to an operational state to allow you to download the latest drivers on your PC.

How do I update a device driver?

You should consider updating device drivers in Windows when you install a new hardware device and it doesn't work automatically or after reinstalling or upgrading Windows on your PC.

Updating device drivers is also a great troubleshooting step when the device is not functioning properly or generating an error, like a Device Manager error code. In some instances, an updated device driver might enable new features for the hardware as provided by the manufacturer.

Device drivers can be updated by downloading and installing the latest device drivers through:

• Windows Update - Some device drivers get updated through Windows Update.
• CyberPowerPC Drivers & Downloads website or the device manufacturer's website.
  Note: For devices that were pre-installed in your CyberPowerPC PC, it is recommended that you download the device drivers from CyberPowerPC Drivers & Downloads website.
  For non-CyberPowerPC devices, visit the device manufacturer's website for more information.

How do I install the device drivers in the correct order?

Device driver installation is critical if you have reinstalled Microsoft Windows operating system on your CyberPowerPC PC. It is equally important that you install the device drivers in the correct order for your PC to function correctly. In some scenarios, you may be required to reinstall or update the device driver if you are encountering any issues with a specific device.

Generally, this is considered an acceptable order for installing critical drivers.

1. Motherboard Drivers (Chipset, Networking, Audio, etc)
2. Networking (if separate wireless adapter)
3. Graphics Drivers (GPU)
4. All others

How do I determine the hardware devices installed in my CyberPowerPC PC?

While Windows Device Manager can identify a majority of your components it may not be identified if it is not using the proper drivers. 

Referring to your original invoice or contacting CyberPowerPC support can help you identify the exact hardware you are looking for.

How do I identify if I am using the 32-bit or 64-bit version of Microsoft Windows?

To check what version of Microsoft Windows is installed on a Windows 10, Windows 8.1 or Windows 8 PC:

1. Press the Windows logo key + X on the keyboard.
2. Click System.

To check what version of Microsoft Windows is installed on a Windows 7, Windows Vista or Windows XP PC:

1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type sysdm.cpl and press the Enter key.
3. Click the General tab.

How do I access Windows Device Manager?

To access device manager in Microsoft Windows:

1. Press the Windows logo + R key on the keyboard.
2. Type devmgmt.msc in the run dialog box.
3. Press the Enter key.

How do I uninstall a device driver?

When you need to uninstall a device driver completely, it is recommended to use the device's uninstaller program. If an uninstaller is available, you should find it under Programs and Features (previously called Add/Remove Programs) in the Windows Control Panel. Some devices won't have an uninstaller, or the uninstaller may not appear in Programs and Features (previously called Add/Remove Programs) list. In such instances, you may use Device Manager to remove the device driver completely.

Uninstalling a device driver from Windows Control Panel

1. Press the Windows logo key + R key on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the Programs and Features (previously called Add/Remove Programs), locate the device driver from the list.
4. Double-click the entry to begin the uninstallation process.
5. Reboot the PC.

Uninstalling a device driver from Device Manager

1. Press the Windows logo key + R key on the keyboard.
2. In the Run dialog box, type devmgmt.msc and press the Enter key.
3. In Device Manager, locate the device that you want to uninstall.
   Note: Navigate through the hardware categories by clicking on > or + sign, depending on the version of Windows.
4. Right-click the device and click Uninstall.
5. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
6. Click OK to confirm and proceed with uninstallation.
7. Once the uninstallation is complete, reboot the PC.

How do I rollback a device driver to a previous version?

The rollback driver feature available in Windows Device Manager is used to uninstall the current device driver and then automatically install the previously installed version of the device driver.

The most common reason to use the driver rollback feature is to reverse a driver update that caused any problem to the functionality of a hardware device.

To rollback a device driver in Microsoft Windows:

1. Press the Windows logo key + R key on the keyboard.
2. In the Run dialog box, type devmgmt.msc and press the Enter key.
3. In Device Manager, locate the device that needs a driver rollback.
   Note: Navigate through the hardware categories by clicking on > or + sign, depending on your version of Windows.
4. Right-click on the device's name or icon and select Properties.
5. In the Properties window, click the Driver tab.
6. Click Roll Back Driver button, to revert the device driver to the previous version.
   Note: If Roll Back Driver button is disabled, Windows does not have a previous version of device driver available to roll back. Driver rollback only allows you to roll back a device driver once. Driver rollback feature is not available for printer drivers.
7. Click Yes to confirm and proceed with device driver rollback.
8. Click Close.
9. Click Yes on the System Settings Change dialog box to reboot the PC.

Troubleshooting

How do I identify a problem with a device in the Windows Device Manager?

How do I find a hardware error code in Windows Device Manager?

To find an error code for a device in Windows Device Manager, follow these steps:

1. Press the Windows logo key + R key on the keyboard.
2. In the run dialog box, type devmgmt.msc and press the Enter key.
3. Right-click on the device that has the problem and click Properties.
4. In the Properties dialog box, the error code is mentioned under Device status.

Refer to Microsoft's knowledge-base article Error codes in Device Manager in Windows for more information.

What happens if a device stops working after an update?

In rare cases, a device may not work as expected after an update. This can happen when there is an issue with the update or if another device driver is in conflict with the one that was just updated. To fix this issue, you can roll back, or revert, the device driver to the previous version.

What do I do if Windows Device Manager includes one or more items as "Unknown device"?

Some hardware devices may be listed as an "Unknown Device" in Windows Device Manager if the device driver is not available or installed on the PC.

• Windows Update
  Run Windows Update on your CyberPowerPC PC. Windows Update will scan your PC and auto-detect the device driver, install all the recommended device drivers.
• CyberPowerPC Drivers & Downloads
  For hardware devices that was pre-installed on your CyberPowerPC PC, download the device drivers from the CyberPowerPC Drivers & Downloads website.
• Device manufacturer's website
  If the "Unknown Device" appeared after you plugged in a 3rd party device to your CyberPowerPC PC, use the CD/DVD disc or USB key that came with the device to install the device driver. Or, you may also visit the device manufacturer's website to download and install the latest device driver.

What do I do if a device listed with a yellow exclamation mark in Windows Device Manager?

A yellow exclamation mark in Device Manager indicates that Windows has detected a problem with the device. Most device manager errors can be resolved by uninstalling and/or installing the latest device driver.

1. Press the Windows logo key + R key on the keyboard.
2. In the Run dialog box, type devmgmt.msc and press the Enter key.
3. In Device Manager, locate the device that has a yellow exclamation mark.
4. Right-click the device and click Uninstall.
5. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
6. Click OK to confirm and proceed with uninstallation.
7. Once the uninstallation is complete, reboot the PC.

Once the PC has rebooted, Microsoft Windows will automatically detect and attempt to reinstall the device driver. If the red X still remains after the reboot, depending on the device, download and install the device driver from CyberPowerPC Drivers & Downloads website or the device manufacturer's website.

What do I do if a device is listed with a red X in Windows Device Manager?

A red X next to a device in Windows Device Manager indicates that the device is either disabled or Microsoft Windows is unable to communicate with the device due to a corrupt or deleted device driver file. To resolve this issue:

1. Press the Windows logo key + R key on the keyboard.
2. In the run dialog box, type devmgmt.msc and press the Enter key.
3. Right-click on the device that has the problem and click Properties.
4. Click the Device Usage drop-down and select Use this device (enabled). If this option is already selected, move to the next step.
5. In the Properties window, click the Driver tab and click Uninstall.
6. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
7. Click OK to confirm and proceed with uninstallation.
8. Once the uninstallation is complete, reboot the PC.

Once the PC has rebooted, Microsoft Windows will automatically detect and attempt to reinstall the device driver. If the red X still remains after the reboot, depending on the device, download and install the device driver from CyberPowerPC Drivers & Downloads website or the device manufacturer's website.

I'm getting an error "This computer does not meet the minimum requirements for installing the software?

This error message is usually noticed while installing Intel Graphics driver on your CyberPowerPC PC. The error could be caused due to:

• Incorrect video driver
• Driver and OS version do not match, example: installing a 64-bit driver on a 32-bit operating system or vice-versa.

I'm getting an error "This installation package is not supported by this processor type"?

This error message is usually noticed while installing Intel drivers on your CyberPowerPC PC. The error could be caused due to:

• Incorrect driver version
• Driver and OS version do not match, example: installing a 64-bit driver on a 32-bit operating system or vice-versa.
• If the build number of your Windows version does not match the defined BuildNumber that is part of the driver package.

Solution:

1. Restart the PC.
2. Try to download and install the device driver again.
3. Run Microsoft Windows Updates.
   Note: To learn more, refer to Microsoft knowledge-base article Windows Update FAQ .

 Article Version DK.01