Re-enabling Optane

Getting an error no compatible disks when trying to re-enable Optane on your CyberPowerPC computer? Follow the steps below to help you properly prepare your Optane drive to be re-enabled.

Backing up files before proceeding

Backing up your files is very important, and the best way to prevent data loss.

Check that the Optane drive is properly detected

There are two methods for checking to ensure that your Optane drive is properly detected. Follow either of the 2 steps below to see if your Optane drive is detected properly.

How to check with Device Manager

1. Press and hold the Windows () key, and then press the q key.

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2. In the Search box, type device manager.

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3. Touch or click Device Manager (Control Panel).

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4. In the Device Manager window, click the arrow sign next to Disk Drives.

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5. Look for Intel Optane as one of the listed disk drives. (Figure 1)
   
   
   Figure 1: Intel Optane in Device Manager
   
   Note: It may also be listed as PCIe Intel MEMPEK
   
   

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6. If it is Disk Drive is properly detected, follow instructions below in the section Formatting your Optane Memory with Disk Partition.

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7. If the drive is not properly detected, follow the instructions below in the section Resetting your Optane Memory from the BIOS.

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How to check with Disk Management

1. Press and hold the Windows () key, and then press the q key.

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2. In the Search box, type Disk Management.

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3. Click on the search result Create and format hard disk partitions (Control Panel). (Figure 2)
   
    
   Figure 2: Search Results for Disk Management
   
   

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4. In the Disk Management window, look for a Disk # where the total disk space matches or is relatively close to the size of your purchased Optane memory as listed on your original invoice. (Figure 3)
   
   
   Figure 3: Disk Management
   
   Note: For example, the 16GB Intel Optane Memory add-on may be listed as Disk 3 Basic 13.38 GB or the 32GB Intel Optane Memory add-on may be listed as Disk 2 Basic 27.24 GB. Regardless of the size, it won't be exact but it will be very close.
   

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5. If it is Disk Drive is properly detected, follow instructions below in the section Formatting your Optane Memory with Disk Partition.

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6. If the drive is not properly detected, follow the instructions below in the section Resetting your Optane Memory from the BIOS.
   

Formatting your Optane Memory with Disk Partition

1. Press and hold the Windows () key, and then press the q key.

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2. In the Search box, type cmd.

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3. Touch or click Command Prompt (Desktop App).

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4. In the Command Prompt window, type diskpart. (Figure 4 - Step 2)

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5. You should now be in the DISKPART app, type list disk. (Figure 4 - Step 3)
   

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6. Identify which disk number is your Optane Memory by checking for the disk that has a Size that is similar in size to your Optane Memory. 
   

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7. Type select disk # (where # is the digit of the drive you identified as your Optane Memory for example if it was disk 1, you would type select disk 1) (Figure 4 - Step 4)

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8. Now with the disk selected, type clean all (Figure 4 - Step 5)
   
   
   Figure 4: Diskpart App
   
   

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9. Once it's completed you can now close the window.

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10. Now follow the instructions below for how to Install Intel RST drivers and enabling Intel Optane Memory Modules.

Resetting your Optane Memory from the BIOS

If your Optane Memory was not detected by either Device Manager or Disk Management then you will need to reset the Optane Memory through your BIOS. BIOS layout and organization may vary by manufacturer, however, the sections are generally the same. Below we'll give you instructions for how to do this on an ASUS BIOS as an example.

1. First, we'll need to access the BIOS for your computer

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2. To access BIOS or System Setup on CyberPowerPC PCs:

   1. For ASUS, Gigabyte, MSI, press DEL key several times at or before the CyberPowerPC or motherboard manufacturer's logo screen appears during startup.
      Or
   2. For ASRock motherboards, press F2 key several times at or before the CyberPowerPC or motherboard manufacturer's logo screen during startup and select BIOS Setup or System Setup from the menu.
   Note: BIOS interface may differ across different CyberPowerPC PCs. To learn more about BIOS options see the details below for how to identify your specific motherboard brand and model and how to find the correct instructions from the manufacturer of the motherboard in your PC.
   Warning: BIOS interface is designed for advanced PC users. Changing certain settings could prevent your PC from starting correctly, prevent the operating system from loading or suffer the potential loss of data.
   
   

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3. In the BIOS app click on the Advanced or Advanced Settings Tab/Section. (Figure 5 - Step 3)

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4. In Advanced Settings click on the option Intel(R) Rapid Storage Technology. (Figure 5 - Step 4)
   
   
   Figure 5: BIOS Advanced Settings
   
   

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5. In the Intel(R) Rapid Storage Technology section, click on the Intel Optane Memory from the listed options. It may be listed as INTEL MEMPEK or something similar and pay special attention to the size to ensure it matches with the size of your Optane Memory. (Figure 6)
   
   
   Figure 6: BIOS Advanced Settings Intel Rapid Storage
   
   

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6. Once inside the Disk Info page click on Reset to non-Optane or Rest Disk or something related to Reset (vary by motherboard brand). (Figure 7)
   
   
   Figure 7: BIOS Disk Info
   
   

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7. Once complete, be sure to click exit or save & exit. If prompted to save setting make sure that you select yes. This should restart the computer.
   

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8. After your computer restarts, follow the instructions below for how to Install Intel RST drivers and enabling Intel Optane Memory Modules.

Install Intel RST drivers and enabling Intel Optane Memory Modules

1. Download the latest Intel Optane Utility software from the Intel support website here:
   Intel® Optane™ Memory User Interface and Driver for System Acceleration for Intel® 7th/8th Gen Platforms
   

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2. After the file is unloaded, unzip the file if you download the zip, then open the file SetupOptaneMemory.exe to begin the setup process.
   
   If you are prompted by windows to allow the software to make changes (Figure 8), click Yes to continue.
   
   
   Figure 8: Installing Intel Optane Memory Utility
   
   

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3. Follow the onscreen instructions to complete the setup.
   

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4. Once the installation is complete, you will need to restart the computer as prompted by the installation.
   

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5. After the computer has restarted verify that the installation was successful by checking your system tray for the Intel Optane Memory application. (Figure 9)
   
   
   Figure 9: Intel Optane System Tray