Disclaimer: All guides provided are generalized information for personal troubleshooting. None of which are certified by the respective part manufacturers. Any improper installation/removal, mishandling, or negligence on your part, will be counted as physical damage and therefore void your warranty. If you have at anytime concerns or wariness please contact our technician support.
All pictures provided may differ to your own system configurations and components.
To learn more about what is covered in your warranty please refer to the following articles:
CyberPowerPC Limited Warranty Policy
CyberPowerPC Ecommerce Limited Warranty Policy
Standalone PSU paperclip test.
The following technique will show you how to power on your PSU without a motherboard so that you can determine if your PSU is not powering on or if it's caused by either the motherboard or power switch.
- Power off your computer PSU by flipping the power switch so that the "O" is in the down position and unplug the main power cord from the wall outlet and the PSU. Figure 1.
Figure 1
Warning: Do not attempt to do any of the following until you are absolutely certain there is no power to the computer and PSU. - Open the side panel of your computer case to gain access to the internal components.
- Unplug the PSU power cord from the motherboard. This is typically located on the right side of the motherboard (on standard orientations). see Figure 2 for details.
Figure 2 - Prepare a paper clip by bending it into a "U" shape to be used as a jumper. Figure 3.
Note: You must use a bare wire paper clip and not a plastic coated paper clip.
Figure 3 - Hold the PSU motherboard cable in front of you so that the locking tab is facing you. Then identify the 4th and 5th pin slots. Figure 4.
Figure 4 - Insert the paper clip into the 4th and 5th pin slots to create a connection between these two. Figure 5.
Note: Pin slots have two different shapes and that the 4th and 5th pin slots should both be DOME shaped and NOT SQUARE shaped.
Figure 5 - Place the cable with the paperclip jumper in it, safely to the side and ensure that the paper clip is not touching anything.
- Plug the power cable from the wall outlet back into the computer PSU and then turn on the PSU by flipping on the power switch so that the "I" is in the down position. Figure 6.
Figure 6 - If you CAN hear or see the fans spinning, then your PSU IS functioning properly.
- If you CANNOT hear or see the fans spinning, then your PSU is NOT functioning properly.
- Contact a technical support agent to report the issue.
Comments
5 comments
Best Buy replaced the unit with another one. At this point everything is working fine.
Thank-You for keeping in touch about my situation. This type of service surely will be keep customers from choosing only your products!
Thank-You
Chris Hill
Best Buy is not very good in helping you in getting what you need when your power supply goes out but wants to charge you $ 84.95 to ship your PC back to Cyberpower when it is only 32 days old !!!! I did contact Cyberpower and they were awesome in helping me in what it was I need to do.... Thank You Tech Support
johnny
savell
cyperpower
I was wondering like if I should go to best buy or slope 3 for them to put parts into my PC or should I go somewhere else?
Good day, my son's cyberpower series c is shutting down each day while he games, and not games that are "labor-intensive" that his pc cant handle. We already added 2 new cards 8 gb each, is it possible we just need a better psu? I think stock was 500, was planning to install 700? Thanks guys.. Lost Gamer Dad
Thank you for the detailed guide! I’ve started going through the steps you've outlined to address the blue screen errors and game crashes. I’ve already reseated the RAM and plan to run the Windows Memory Diagnostic and SFC scan next. Hopefully, that helps stabilize the system.
Also, just a quick note — I’ve got a cpu gpu bottleneck checker coming up soon, so I might need to delay the final steps like reinstalling Windows until after that. I’ll update you once I’ve completed all the diagnostics.
Article is closed for comments.