Troubleshooting Power Supply Issues: A Step-by-Step Guide

Experiencing power supply issues with your PC can be frustrating, but many common problems can be resolved with a few troubleshooting steps. This guide will walk you through diagnosing and potentially fixing power supply-related issues on your own.

Step 1: Check Power Supply Connections

Before diving into more complex troubleshooting, ensure that all connections related to the power supply are secure.

1.1 Verify Power Supply Switch

• Locate the Power Supply Switch: Check the rear of your PC to find the power supply switch.
• Ensure It Is On: Make sure the switch is set to the "ON" position.

1.2 Inspect Power Cables

• Check All Cables: Ensure that the power cable is securely connected to both the power supply and the wall outlet.
• Test Different Outlets: If possible, try plugging the power cable into a different outlet to rule out outlet issues.

Step 2: Test the Power Supply

If your PC is still not powering on, you may need to test the power supply to determine if it is functioning correctly.

2.1 Perform a Paper Clip Test

• Safety First: Ensure the power supply is unplugged from the wall.
• Follow our Power supply test guide HERE
• If the power supply test passes, contact support for additional assistance.

2.2 Check for Burnt Smell

• Smell Test: If you notice a burnt smell, it may indicate a faulty power supply. Consider replacing it if the smell persists.

Step 4: Consider Replacement or Professional Help

If the above steps do not resolve the issue, it may be time to consider replacing the power supply or seeking professional assistance.

3.1 Replacement Options

• Warranty Replacement: If your power supply is under warranty, contact CyberPowerPC support for a replacement. You can also fill out a replacement request form HERE
• Purchase a New Power Supply: Consider buying a new power supply if the current one is faulty and out of warranty.

By following these steps, you should be able to diagnose and potentially resolve power supply issues with your PC. If problems persist, consider reaching out to a professional for further assistance.