Nam Hoang
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How do I comment or leave feedback about the CyberPowerPC.com website?
We are always looking forward to your valued comments and input, and we rely on them to help us improve your shopping and customer service experience. Please feel free to submit your comments or fe...
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How can I leave a testimonial, review or rate my purchase?
Shortly after your order has been shipped you will receive an email that will give you an opportunity to complete a survey about your purchase. You can both rate the product as well as leave a test...
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OEM vs Retail components, what is the difference?
In terms of quality and performance, OEM and Retail components are identical in every way. The primary difference is that Retail products include the retail packaging which may offer things such as...
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Exchanges and Cross-Shipments?
Every system we offer is custom built to your unique configuration so we don't offer exchanges. Restrictions do apply as we can not guarantee the availability of exactly the same components at the ...
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What is a COA?
The Certificate of Authenticity is not a license to use the Microsoft software. The COA is a security device that accompanies a legally licensed Microsoft software. It includes the product key for ...
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Does CyberPowerPC ship internationally?
CyberPowerPC.com only ships to the 50 U.S. States, APO/FPO addresses and Canada. We do not ship internationally or to Puerto Rico, Guam and US Virgin Islands. For UK orders, please visit cyberpower...
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Can I pick up my order in person?
Yes, Pick-up orders are available at our City of Industry, California facilities. The order must be picked up by the same person associated with the method of payment, no third party pickups unless...
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My tracking number doesn't work, what should I do?
If your tracking number doesn't work or has errors, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received. Please allow up to 24 hour...
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How and when do I get the tracking number for my order?
After your order is placed, it will take some time to both processes our order and build your system. It can take as much as 10 days or more before your system is actually ready to be shipped which...
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Returns and refunds
This article applies to computers purchased from Cyberpowerpc.com. For computers purchased from our retail partners, refunds are subject to the retail store's refund policy. RMAs can still be reque...