Troubleshooting PC Crashes and Shutdowns During Gaming

Experiencing crashes or shutdowns while gaming can be frustrating, but there are several steps you can take to diagnose and potentially resolve these issues on your own. This guide will walk you through various troubleshooting methods to help identify and fix the problem.

Step 1: Test Your Graphics Card

Option A: Swap or Test with iGPU

• Swap the GPU: If possible, replace your current GPU with another one that you know is working. This can help determine if the GPU is the source of the problem.
• Test with iGPU: If your CPU has an integrated GPU (iGPU), try using it instead of your dedicated GPU. Note that the iGPU may not handle graphically intensive games well, but it can help identify if the dedicated GPU is faulty.

Option B: Check Graphics Card Driver

• Verify Driver Version: Ensure your graphics card driver is up-to-date. You can check the driver version in your system settings or through the graphics card manufacturer's software.
• Reinstall Driver: If issues persist, consider uninstalling the current driver and reinstalling the latest version from the manufacturer's website.

Step 2: Check RAM and Memory

Run Windows Memory Diagnostic

• Access the Tool: Open the Windows Memory Diagnostic tool by typing "Windows Memory Diagnostic" in the search bar and selecting it.
• Run the Test: Follow the prompts to restart your computer and run the test. This will check for memory errors that could be causing crashes.

Reseat RAM

• Power Down and Unplug: Turn off your PC and unplug it from the power source.
• Reseat RAM Modules: Open your PC case and carefully remove the RAM modules. Reinsert them firmly into their slots, ensuring they are properly seated.

Step 3: Update BIOS

Check and Update BIOS

• Access BIOS: Restart your PC and press the designated key (often "Delete" or "F2") during startup to enter the BIOS menu.
• Update BIOS: If your BIOS version is outdated, download the latest version from your motherboard manufacturer's website and follow their instructions to update it. This can resolve stability issues.

Step 4: Additional Troubleshooting

Monitor Refresh Rate

• Check Settings: Ensure your monitor's refresh rate is set correctly in your display settings. An incorrect refresh rate can cause display issues and crashes.

Check for Overheating

• Monitor Temperatures: Use software tools to monitor your CPU and GPU temperatures. Ensure your PC is adequately cooled and that fans are functioning properly.

Plug PC directly into wall

• Try plugging your computer directly into the wall. Some users may use UPS' units or power strips that may be causing an issue.

By following these steps, you can systematically identify and address the causes of crashes and shutdowns during gaming. If the issue persists after trying these solutions, consider seeking professional assistance or exploring warranty options for further support.