Troubleshooting issues getting or staying on the Internet

Issues

Choose from one of the topics below to see more details about how to resolve your specific issue.

Resolving Not Able to Get to the Internet

Turn Off and Then Turn On All the Devices on the Network

Configure the Network Adapter Settings for Optimal Performance

Configure the Wireless Adapter Settings for Optimal Performance

Resolving Not Able to Get to the Internet

1. Try a known-good network cable (if available), at least make sure both ends of your Ethernet cable are securely plugged into your computer and into the broadband router or modem.

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2. Run the Network Troubleshooter.
   1. In the search box type, troubleshoot

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   2. Touch or click Troubleshooting (Control panel).

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   3. Touch or click Network and Internet.

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   4. Touch or click Internet Connections.

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   5. Touch or click Next and follow the prompts.

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3. Turn off and then turn on all the devices on the network to reboot and synchronize them, for more information refer to the Turn Off and Then Turn on All the Devices on the Network tab.
4. Make sure the most current network adapter drivers, computer BIOS, and router firmware are installed.
   • Note: When the affected device has no internet connectivity to download a driver or BIOS, you will need to do one of the following to get the driver on the affected device:

     • Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.
     • For tablets, use the USB cable that came with the tablet to transfer the driver to the tablet, which was downloaded to another device that does have Internet connectivity.
     • For more information on downloading and installing the most current BIOS version, refer to the CyberPowerPC Knowledge Base article What is BIOS and How to Download and Install the latest BIOS?
       Note: The most current BIOS is located in the BIOS subsection.
     
     
     • For more information on downloading and installing the most current network adapter drivers, refer to CyberPowerPC Knowledge Base article How do I download and install device driver?.
       Notes:

       • The network adapter drivers are located in the Network subsection.
       • For help figuring out which network adapter is installed in your computer, refer to the CyberPowerPC Knowledge Base article How do I determine the hardware devices installed in my CyberPowerPC PC?
     
     
     • When using a broadband router, update the router's firmware to the latest available, refer to the router documentation or contact the router manufacturer, links are provided in the list below
       • Common Wireless Router Websites
         • Linksys
         • D-Link
         • Netgear
         • 2Wire
         • Belkin
         • Apple
         • SMC
         • TRENDnet
         • TP-Link
         • Cisco
         • Ubiquiti
         • ASRock
         • ASUS
5. Make sure the network adapter is connecting at its highest level. For more information, refer to the Configure the Network Adapter Settings for Optimal Performance tab.

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6. For more information on resolving issues getting to the Internet, refer to Microsoft Knowledge Base article Fix Network Connection Issues in Windows 10 for advanced troubleshooting steps such as the resetting the TCP/IP stack. 

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7. For more information on when the Ethernet Port is not working, refer to CyberPowerPC Knowledge Base article The Wired Network Adapter Still Cannot Connect.

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8. Refer to the following articles corresponding to the browser installed on your computer.
   • For Microsoft Edge: Microsoft Edge help. 
   • For Firefox: Fix slowness, crashing, error messages and other problems. 
   • For Chrome: Fix connection errors. 

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9. When the following steps do not resolve the issue, the Operating System on your computer has some sort of corruption. To explore the options on how to resolve any corruption, and when to use them, refer to the CyberPowerPC Knowledge Base article Reset or reinstall Windows 10 on your CyberPowerPC computer.
   
   

Turn Off and Then Turn On All the Devices on the Network

1. Disconnect the power from the broadband modem and leave the broadband modem disconnected for at least 3 minutes.

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2. Shut down all the computers that are connected to the network.

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3. Disconnect the power from the wireless router.

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4. Verify that a network cable is connected from the Broadband Modem into the Internet or WAN port on the wireless router.

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5. Verify that no USB cables or serial cables are connected to the Broadband Modem.

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6. Connect the power to the broadband modem. Wait for at least 2 minutes for the Broadband Modem to initialize.
   (If the Modem does not establish an Internet connection successfully, unplug the Modem. Wait for at least 5 minutes, then plug in the Modem.)

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7. Connect the power to the wireless router. Wait for at least 2 minutes for the wireless router to initialize.

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8. Turn on the computer and try connecting to the Internet.
   Note: When you still cannot connect to the internet, check to see if other computers are able to get on the internet, or connect this computer with a network cable directly to your router (when these are options). When no other computers or this computer connected directly to your router cannot get to the internet, you will need to contact your Internet Service Provider (ISP) or the manufacture of your router.

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9. When your computer still cannot connect to the Internet, refer to the Resolving Not Able to Get to the Internet tab, and continue with Step 4.

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