Where can I find my Order Number and Customer Number?
- Your Order Number and Customer Number are sent to you in the Order Confirmation document via email after your order is processed. Please be sure to check your Spam mailbox to see if your email filters have identified the email from CyberPowerPC as spam.
- Find your Customer and Order Number online 24/7.
Why has my order been canceled?
- We will never cancel any order without first notifying you by email.
We will only make an attempt to notify you once so it is important that you provide a current email that you check regularly.If there is a problem with your order that requires your response we will generally email you about the problem on the same day or at most the next business day.TIP: After placing your order, it is best to check the status of your order after the first 24 hours to ensure that there are no problems that you are unaware of or might have missed. - Your order maybe have been canceled for one of the following reasons:
- Payment Issue: We either have not received your payment or have not been able to process your payment successfully.
- When this occurs, a notification is immediately sent to the email you provided to notify you of the issue. If we do not receive a response within 2 weeks your order will be automatically canceled.
- We will only make an attempt to notify you once so it is important that you provide a current email that you check regularly.
- To reorder this product, please contact your payment provider to authorize the payment and contact a CyberPowerPC sales representative at 1-800-707-0393 or visit us at www.cyberpowerpc.com to place your order again.
- Product Availability: The product you’ve ordered is no longer available or there was a part shortage.
- When this occurs, a notification is immediately sent to the email you provided to notify you of the issue. If we do not receive a response within 2 weeks your order will be automatically canceled.
- We will only make an attempt to notify you once so it is important that you provide a current email that you check regularly.
- Your original order number may have been canceled and a new order number created. You can check to see if your order is under a new order number by checking your Order Status online by logging in to your account to check your order status.
- If a new order has not been created and your order has been incorrectly canceled, Contact Customer Support for further investigation or if you want to place this order again, please contact a CyberPowerPC sales representative at 1-800-707-0393 or visit us at www.cyberpowerpc.com.
- Delayed Notifications: Federal Trade Commission regulations require your consent for Orders placed online that experience a delay. If you were unable to respond to the consent request, we are required to cancel your order.
- If you would like to place this order again, please contact a CyberPowerPC sales representative at 1-800-707-0393 or visit us at www.cyberpowerpc.com.
- Payment Issue: We either have not received your payment or have not been able to process your payment successfully.
- If feel your order has been incorrectly canceled or canceled without notification, please Contact Customer Support for assistance.
Search your email for notifications from @cyberpowerpc.com to ensure that you didn't miss it or if it was accidentally put into your junk or spam folder by your email system.TIP: Log into your account and check the status of your order to confirm that email in our system that you provided is valid, current and correct.
What do I do if my order arrives and something is missing or wrong?
- If your order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip and/or your Order Confirmation document.
- Refer to your email order confirmation or log into your account for further details.
- Missing Items - If an item appears on the Packing Slip and/or Order Confirmation document but hasn’t arrived, your order may have been shipped in multiple packages your items may still be in transit.
- To see the status of your entire order and verify if there are additional packages still in transit, you can check your Order Status online 24/7.
- If you can’t locate a missing item or need assistance please contact CyberPowerPC Customer Support.
- Wrong Items - If the item you ordered is listed correctly on your Packing Slip and/or Order Confirmation email, but the item actually delivered is incorrect, please contact CyberPowerPC Customer Support.
What do I do if my order arrives and something is physically damaged?
- If you have received your order in a damaged box and/or the product has physical damage please contact CyberPowerPC Customer Support.
- If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact CyberPowerPC Technical Support.
What do I do if my order arrives and something is not functioning properly or will not power on?
- If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact CyberPowerPC Technical Support
What if my system is stolen?
- If your system has been stolen, please contact Customer Support to report this to CyberPowerPC.
- While it is not required, CyberPowerPC does recommend that you file a police report so that we can release data to authorized law enforcement agencies upon request.
How can I track the status of my Repair or Replacement?
- You can contact Customer Support to check the status of your repair or replacement.
Do you need further assistance?
- Please contact our CyberPowerPC Customer Support experts.
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