How to Check and Manage Your RMA Status

If you've sent back a product for repair or replacement through an RMA (Return Merchandise Authorization), it's important to know how to track its status and understand the typical timelines involved. This guide will help you navigate the RMA process, check the status of your RMA, and understand what to expect regarding replacements and refunds.

Checking Your RMA Status

To stay informed about your RMA status, follow these steps:

Step 1: Understand the RMA Timeline

• Item received: Once your RMA is received, it typically takes about a week for the initial processing. However, due to high order volumes, this may take longer.
• Diagnosis and Repairs: Allow up to 7-14 business days for the diagnosis, replacement, and stress testing of your product.
• Replacement Shipment: Replacements usually take about 7-10 business days to ship once the item is ready.

Step 2: Receive Email Notifications

• Shipment Notification: You will receive an email notification with a UPS tracking number once your RMA has been completed and has shipped. This allows you to track the delivery of your package.

Step 3: Check for Delays

• Back-Ordered Parts: Be aware that unexpected delays can occur if parts required for your system, such as a GPU, are back-ordered. Should your item not be shipped within the estimated timeframe, please contact RMA Status.

Managing Your RMA

Prepare Your Computer for Return for Service

• Remove Accessories if Shipping PC for Repair: Before sending your computer back for repair, remove all accessories such as power cables, antennas, keyboards, mice and third-party hardware. Only send the computer itself.

Prepare Your Computer for Return for Refund

• Include all items for return: Before sending your computer back for refund, make sure all items are present and returned. Missing items will not be refunded. External accessories, which can include monitors and other peripherals, must be returned in original packaging.

Understand Warranty and Repair Policies

• Warranty Coverage: Note that damage is not covered under warranty. The warranty continues from the original date of purchase and cannot be restarted upon receiving a repaired item.

Refund Process

• Refund Timeline: If a refund is applicable, it will be credited back to the account used for the purchase. This process usually takes about 7-10 business days after the merchandise is received by CyberPowerPC.

Frequently Asked Questions

What if my RMA is delayed due to back-ordered parts?

• Delay Notification: Our RMA Status team aims to inform you of any delays due to back-ordered parts. Unfortunately, this can extend the typical processing time.

Can I restart my warranty period after receiving a repaired item?

• Warranty Policy: The warranty period continues from the original purchase date and cannot be restarted.

How will I know when my replacement has shipped?

• Email Notification: You will receive an email with a tracking number once your replacement has shipped, allowing you to track its delivery.

What should I do if my RMA is declined due to a card issue?

• Card Decline: If your card is declined for the hold on the RMA, Our RMA Status team will reach out to you.

By following these steps and understanding the RMA process, you can effectively manage your return and stay informed about the status of your repair or replacement. If you have further questions or need additional assistance, please contact our support team.