Every system we offer is custom built to your unique configuration so we don't offer exchanges.
Restrictions do apply as we can not guarantee the availability of exactly the same components at the time of the exchange so keep in mind that components are subject to change in terms of brands and features but the core specifications will be reasonably similar. For example, if your configuration is for a generic NVIDIA GeForce 2080 graphics card and your original order included a triple fan EVGA GPU, your exchange may be replaced with a similar MSI dual-fan equivalent GPU. This typically should not affect performance.
What is a Cross-Shipment?
In some cases, if approved, you can opt for a Cross-Shipment of component(s). CyberPowerPC will ship the replacement component before the receipt of the returned product. This minimizes the time that you are without a functioning computer. This process, however, requires that you guarantee the product we ship out with a credit card or other acceptable credit arrangement. We will process and hold on to your credit card until we receive the returned product, which when received, we will cancel the held credit. However, if your return product is not received within 29 days, we will charge the value of the shipped product on the 30th day.
If you are interested in this option, speak to a customer service issue to assess the issues first to see if it can not be resolved. If there isn't a solution other than an exchange, you may ask for a cross-shipment.
Here are some tips on how to package your GPU for exchanges and cross-shipments when returning it to CyberPowerPC to ensure that the product is not damaged during shipping.
Article is closed for comments.