Every system we offer is custom built to your unique configuration so we don't offer exchanges, however in some rare cases for specific offers such as Instant Ship or Ready Ship systems, we can offer a Cross-Shipment as an exchange for the exact same system.
Restrictions do apply as we can not guarantee the availability of exactly the same components at the time of the exchange so keep in mind that components are subject to change in terms of brands and features but the core specifications will be reasonably the similar. For example, if your configuration is for a generic NVIDIA GeForce 2080 graphics card and your original order included a triple fan EVGA GPU, your exchange may be replaced with a similar MSI dual fan equivalent GPU. This typically should not affect performance.
What is a Cross-Shipment?
In some cases, if approved, you can opt for a Cross-Shipment of either the complete system or a component(s). CyberPowerPC will ship the replacement product or component before the receipt of the returned product. This minimizes the time that you are without a functioning computer. This process, however, requires that you guarantee the product we ship out with a credit card or other acceptable credit arrangement. We will process and hold on your credit card until we receive the returned product, which when received, we will cancel the held credit. However, if your return product is not received within 29 days, we will charge the value of the shipped product on the 30th day.
If you are interested in this option, speak to a customer service issue to assess the issues first to see if it can not be resolved. If there isn't a solution other than an exchange, you may ask for a cross-shipment.