Understanding Your CyberPowerPC Warranty and Repair Process

Navigating the warranty and repair process for your CyberPowerPC can be straightforward if you understand the steps involved. This guide will help you manage warranty claims, understand coverage, and prepare your PC for shipping.

Understanding Warranty Coverage

1. Warranty Duration and Coverage

• CyberPowerPC Warranty: CyberPowerPC offers a warranty for a period of three years for labor and two years for parts from the date of the original invoice from Company, for orders placed on or after November 15, 2024.  Orders placed before this date will have three years for labor and one year parts warranty.  Except in the case of Notebooks, which carry a one year labor and one year parts from the date of the original invoice from Company.
• Ecommerce Warranty: For computers purchased outside of www.cyberpowerpc.com, CyberPowerPC provides one year for labor and one years for parts from the date of the original invoice with the exception of Costco. Product purchased from Costco is given a period of two years of labor and two years of parts from the date of original invoice.

2. Extended Warranty Misconceptions

• No Extended Warranty: CyberPowerPC does not sell extended warranties. The 3-year coverage often mentioned refers to labor only.

3. Third-Party Repairs

• No Coverage for Third-Party Work: The Warranty does not cover repairs or modifications done by third parties. Damages by third party are not covered under warranty.

Initiating a Warranty Claim

1. Gather Necessary Information

• Customer or Invoice Number: Required to understand your system's configuration and warranty status.
• Proof of Purchase: Necessary to confirm the warranty period. A receipt or digital screenshot showing the purchase date is required.

2. Contact CyberPowerPC

• Provide Details: Share your customer or invoice number and any relevant purchase information.
• Describe the Issue: Clearly explain the problem you are experiencing with your PC.

3. Shipping Your PC for Repair

• Packing Instructions: Remove peripherals like the keyboard and mouse. Keep the power cable and send only the desktop.
• Shipping Costs: You are responsible for one-way shipping to CyberPowerPC. The company covers return shipping within the U.S.
• For Canada customers: CyberPowerPC is not responsible for any fees and duties.

Repair Process and Timeline

1. Repair Timeline

• Estimated Time: Repairs typically take 14-21 business days from the time CyberPowerPC receives your unit.

2. Data Backup

• Data Loss Risk: There is a risk of data loss during repairs. Back up important files before sending your PC. CyberPowerPC is not responsible for your data. CyberPowerPC also does not provide any data backup or data recovery services.

3. Replacement Parts

• Parts Replacement: If parts need replacement, CyberPowerPC will handle it under warranty, but you may be responsible for the cost if outside the warranty period.

Common Questions

1. Can I Upgrade My PC Without Voiding the Warranty?

• Upgrades Allowed: CyberPowerPC allows you to upgrade components and does not void your warranty. However, physical damages are not covered under warranty and you must hold onto all original parts. If the computer ever needs to be serviced, it must be returned in its original configuration. 

2. What If My Warranty Has Expired?

• No Renewal: CyberPowerPC does not offer warranty extensions. Consider troubleshooting or third-party repair options.

3. How Do I Handle Shipping Costs?

• Shipping Responsibility: You must cover the cost of shipping your PC to CyberPowerPC. For purchases directly from www.cyberpowerpc.com, customers who purchased the premium warranty, will be provided with a prepaid shipping label. 

Additional Support

If you need further assistance or have specific questions not covered in this guide, contact CyberPowerPC support for personalized help. They can provide more detailed information based on your specific situation and warranty status.

This guide aims to empower you to manage your CyberPowerPC warranty and repair process independently. Follow these steps to ensure a smooth experience.