How to Request and Process a Replacement Component for Your CyberPowerPC

If you need to replace a component of your CyberPowerPC, such as a panel, SSD, GPU, or other parts, this guide will walk you through the process of requesting and managing a replacement. Follow these steps to ensure a smooth and efficient replacement experience.

Requesting a Replacement Component

Step 1: Identify the Component

• Determine the Component: Clearly identify the component you need to replace. This could be a panel, SSD, GPU, RAM, or any other part of your PC.
• Note that if a motherboard needs to be replaced, the computer must be sent to CyberPowerPC for warranty service. Laptops are also required to be sent to CyberPowerPC; we cannot ship laptop parts to and from the customer, with the exception of some AC adapters and Liquid coolers.
• Check Warranty Status: Ensure that the component is still under warranty.

Step 2: Contact Support

• Reach Out to Support: Contact CyberPowerPC support to request a replacement. Provide details about the component and any issues you are experiencing.
• Provide Necessary Information: Be ready to provide your customer number, serial number, and any other relevant information to facilitate the process.
• eRMA: You can also make your request for part replacement, via our eRMA request forms HERE; Note that eRMA is only used for part replacement requests and not Repairs of the full system. Only request part replacements if you are capable of removing and installing hardware.

Step 3: Receive RMA Instructions

• RMA Number and Instructions: Once your request is approved, you will receive an email with an RMA (Return Merchandise Authorization) number and instructions on how to proceed.
• Follow the Instructions: Carefully follow the instructions provided in the email to ensure your replacement request is processed correctly.

Shipping the Component

Step 1: Prepare the Component for Shipping

• Packaging: Use appropriate packaging materials to protect the component during transit. For example, double box the item and use foam inserts or bubble wrap to prevent movement and damage.
• Label the Package: Clearly write the RMA number on the outside of the package to ensure it is processed correctly upon arrival.

Step 2: Ship the Component

• Address and Shipping Costs: Use the address provided in the RMA email to send the component. Note that you may be responsible for shipping costs unless otherwise specified.
• Track the Shipment: Keep track of the shipment to ensure it arrives at the facility without issues.

Receiving the Replacement

Step 1: Wait for Processing

• Processing Time: Once the component is received, CyberPowerPC will process the replacement. This may take several business days, so be patient during this time.

Step 2: Install the Replacement

• Receive the Replacement: Install the replacement part. Please remember to be careful as physical damages are not covered under warranty.

Step 3: Verify Functionality

• Test the Component: After installation, test the component to ensure it functions correctly. If issues persist, contact support for further assistance.

Additional Considerations

• Cross-Shipment Option: In some cases, you may be eligible for a cross-shipment, where the replacement component is sent before the defective one is returned. Confirm this option with support if applicable.
• Component Specifics: Some components, like glass panels or specific brands of drives, may have unique replacement processes. Ensure you follow any specific instructions provided by support.

By following these steps, you can efficiently manage the replacement of components for your CyberPowerPC, ensuring minimal downtime and continued performance.